Yes, you will be able to use any hardware that has a CHROME browser. Kindly go to leia.icondo.asia using a CHROME browser to log in.

Please check that your phone is able to receive 4G signal. If you are still having problems, please drop Ray a WhatsApp message at 96906593 Monday to Friday between 9am to 5pm for assistance.

Kindly WhatsApp the following information to Ray at 96906593 Monday to Friday between 9am to 5pm for assistance: 1. Full Name 2. Mobile Number 3. Designation 4. Replacing anyone in the team? 5. If he/she is replacing someone, kindly provide the last date of service for the person he/she is replacing.

Kindly whatsapp the following informationto Ray at 96906593 Monday to Friday between 9am to 5pm for assistance: 1. Full Name 2. Mobile Number 3. Designation 4. Who is he covering for? 5. Access Expiry Date

Kindly whatsapp the following information to Ray at 96906593 Monday to Friday between 9am to 5pm for assistance: 1. Full Name 2. Mobile Number 3. Replacing anyone in the team?

Security logins are logins for the security guards to view confirmed facility bookings and the list of vendors that are approved to be moving in/out. They will NOT be able to edit bookings or to view any other sections.

YES, we can issue logins that perform specific functions. Do let us know the different access you would like to give to the different team members before we issue your logins :)

Step 1: Download iCondo app on the Apple App Store or Google Play Store Step 2: Open iCondo App and creare new iCondo account Step 3: Fill up information on the registration page Step 4: Choose your estate/building name Step 4: Type in your block and unit number Step 5: Select type of applicant; owner or tenant* Step 6: Submit! Resident will need to wait for the management team for approval. The iCondo App will send a notification once registration has been approved. Pro Tip: Personal information can be redacted. MA only requires information on tenant’s name, tenancy expiry and the unit’s occupants\ *If the applicant is a tenant, they will need to upload the first and last page of tenancy agreement as proof of residency.

Pro-tip: One month before the expiry date of the tenancy agreement, the system will remind the tenants to provide the MA the latest copy of the tenancy agreement. If the tenancy expiry date is not updated, the tenant's account will be archived. Pro- tip 2: If the tenancy agreement has expired, tenants will not be able to book facilities, submit feedback or enter the estate (only for condos with VRMS) beyond their tenancy expiry date.

Yes. The system does not limit the number of accounts in a unit however their booking quota will be shared. However, the management team may decide to limit the number of accounts per household during registration.

If the application is by one of the family members residing in the condo, click approve. Remember not to tick replace master and approve as the owner will be archived out of the system.

Kindly approve the resident first. After approval, the management team can update the user’s name in the unit log. Pro Tips: In the app only first name is shown.Last name must be as per strata roll. This is to assist MA to process management forms.

Step 1: Reject the owner’s application and insert the reason for rejection - wrong block and unit number. Step 2: Advice the resident to log in with the same email and password he/she has created Step 3: Advice the resident to input the correct details Step 4: Resubmit the application for approval

Note: only reject applications in these scenarios: ❌ wrong block and unit entered ❌ incorrect category owner / tenant entered ❌ this owner or tenant is ficticious (unable to verify) Pro Tip: Residents will need to LOG IN to the iCondo app with the email and password created and proceed to update the correct details to resubmit their user application

Applicants will receive a rejection email with accompanying reason for rejection. Resident should proceed to login and update the necessary information requested.

Log in with the same email and password he/she previously has created Pro tip: residents do NOT need to create a new iCondo account. Proceed to update the correct details to resubmit their user application.

You can add the resident from LEIA. Go to “NEW USER” click on, “add owner” or “add tenant” and input all details required including an overseas mobile number. The password will be sent to the resident via his/her email.

You may assist the resident to check the email address used by clicking on “unit log” > filter block and unit number > view the email address used.

1. Request residents to select “forget password” in the login page of iCondo. 2. Enter resident’s email address and phone number - tap 'next' 3. If all the information entered is verified and matches the existing records, a new default password will be sent via SMS to your mobile number 4. A new default password will be sent via SMS 5. When the resident logs in with the new default password, the app will prompt them to select a new password

Pro Tip: Residents are unable to proceed with resetting password if the information entered does not match existing records in the unit log. If the resident has changed his mobile or email address, you will need to update this information in the unit log before he can reset his password. Updating the resident's information Step 1: From LEIA, go to 'unit log' Step 2: Click 'Search Unit' and enter block and unit number details Step 3: Click on the 'Edit' button on the right and update the necessary information and click 'Save' Resident can now proceed to reset the password.

Please advise residents to remain logged in at all times to receive updated announcements and information. Please check with the resident what is the pop - up message on the app when trying to login. What the pop - up error message means: “Oops! Account not found” - The resident has used an incorrect email to login. - Please check for typo errors. - Assist the resident to check email used by going into the unit log. - Filter block and unit number - Check email used as their login “Oops! Wrong username or password” The password used is incorrect. Advise user to check password by clicking on the eye icon on the right side If a user has forgotten their password please follow forget password steps above. "Oops! Email was used" If there is an error indicating that the email was used, it means that another occupant or resident has already used it to create an iCondo account. Each iCondo account is linked to one unique email address. If the resident has an existing iCondo account and would like to use the SAME email login for another estate. Please advise the resident to log in ( do not need to create a new account) with the email and password and add the condo in the settings section of the app.

Residents will only need to create a NEW account ONCE. If the resident has extended the lease and has not updated the management office of the extension, they will automatically be logged out of the iCondo app. Please advise the resident to log in with their existing username and password (resident do NOT NEED to create a new account). The app will prompt them to update the lease information. The management office will receive the updated information under new user as a new application.

Yes, resident can now have one login for multiple accounts. Therefore, resident can stay updated and receive notifications from all his condos. Kindly ask the resident to follow the steps below to add condos to his existing account: Step 1: Tap settings icon in iCondo home page Step 2: Tap "add or remove condo" Step 3: Tap "add" Step 4: Type in your estate name Step 5: Type in your block and unit number Step 6: Choose owner/tenant Note: If you are a tenant, please prepare the photo of your first and last page of your tenancy agreement.

1. Check with strata owner who are the occupants in his unit. 2. The management team may also request documents like the latest phone bill or any ID with a registered address 3. For these occupants, they should apply in the same category as the main occupant. Eg: If the daughter of the owner is applying - select owner If the son of tenant is applying - select tenant

Tenancy expiry date follows the main tenant of the unit. Once the master tenant tenancy expires, occupiers account under the tenants will also be archived.

Sometimes, the management team might receive a new user application where the user name does not exactly match the strata roll. The resident could be using his/her Christian name. In such instances, you might want to verify and confirm with the applicant.

When processing a new user application for units with existing users, there will be a checkbox "replace master" When replace master checkbox is ticked, the current accounts in the unit log will be archived. Archived residents will not be able to access the iCondo app. Replace master feature is used when there is a change of legal ownership ( the strata unit has been sold and the new owner has applied for an account) It can also be used for break lease cases, where the lease has not expired ( the system hasn't automatically archived the existing tenant) and the new tenant has applied for an iCondo account.

If the user application was an additional occupant of the unit and you have approved his/her application with the replace master checkbox, ticked. Do not worry. Go to the unit log and click the unarchive button for the affected users.

To replace current owners with new owners, you may archive current residents. This will deactivate access of the current owners and then approve the new owner’s application. Alternatively when you receive the new owner’s application, you may click on replace master and the system will automatically archive the old owner’s account.

Yes they can. Off-site owners are able to apply for an iCondo account to allow them to receive the latest announcements, pay MFSF fees, and be updated on the happenings in the estate. When approving off-site owners' user applications, please ensure that the resident box is unchecked. You can check by going to unit log and ensuring the resident column in unchecked.

To ensure off-site owners rights to the booking of facilities are disabled, please check that the checkbox under the"resident" column is unticked.

If both owner and tenants stay in the same unit, they can both apply for a separate account. Ensure that both owner and tenant accounts have a tick under resident in the unit log. By ticking the resident box, both owner and tenant have booking rights and are able to book the facilities and their quota is shared.

1 month before the tenancy expires, the system will send an email notification to the tenant to remind them to submit a new copy of the tenancy agreement. If they do not provide a new copy, the tenant's account will be automatically archived on the expiry date. This is a security feature to ensure that tenants who are no longer staying in the estate cannot access the app to book facilities, send feedback or participate in any social features of the estate. All users under the master owner / tenants will be archived when the tenancy expires.

Residents can log in (not create a NEW account) using the same email and password used previously. It would bring them to the “where do you stay” page and they would be required to proceed with uploading their updated information for the management team's approval.

1. The management team may also request documents like the latest phone bill or any ID with a registered address to verify the name and the registered address. 2. Request from the tenant a list of occupants in the unit. 3. If the user has not applied with his real name ( i.e initials or a fictitious name) you can approve and update his name as per the tenancy agreement.

If their existing tenancy has not expired and they are still registered in their old unit, residents may: Step 1: Click on the settings icon in the app on the top right corner. Step 2: Select “add or remove condo” Step 3: Tap "add" Step 4: Input new condo name Step 5: Input block and unit number details accordingly Step 6: Indicate if you are an owner or a tenant. If you are a tenant, kindly upload first and last page of their NEW tenancy agreement as proof of residency. The management team will receive it as a new user application for approval. If their existing tenancy has expired and they have been logged out of the app, residents may: Step 1: login with their existing username and password. (resident do NOT NEED to create a new account) Step 2: Upload their first and last page of their NEW tenancy agreement as proof of residency. The management team will receive it as a new user application for approval.

1. Request for the company to provide occupancy list to verify tenants 2. Proof of residency - bills / identification card with registered address

Archive the user in the unit log to ensure they are unable to login the iCondo app.

The resident will be locked out of the app and will not be able to use the app.

Click on unarchive.

There are many possible reasons such as the replacement master was checked with approval of another user or that the tenancy has expired, resident might have clicked on change condo/unit and might be archived out of the system. You may wish to check out 'What if resident is unable to reset their password' section for more information.

Step 1: From LEIA, go to 'Unit Log' Step 2: Click 'Search Unit' and enter block and unit number details Step 3: Click on the 'Edit' button on the right and update the date of expiry and click 'Save' Only master tenants will have an expiry date because all occupants under the master tenant will follow his tenancy agreement expiry date.

Yes you can. Announcement > targeted > Tick Box for Resident Owner and non resident owner

The maximum file size is 10 mb. File must be in PDF format. Picture must be in jpeg, jpg, png, or gif format.

You may google and save the relevant photos to input together with the announcement.

Sticky announcement is an important notice pinned on top of all announcements, any new announcement will go below it. Creating a sticky announcement Step 1: Click on the star icon on the ‘Sticky’ section Step 2: Click OK to confirm action

View count is the number of people who viewed the announcement. Pro tip: If there is an error in your announcements, view counts are important to decide if you should just edit the existing announcement (if view count is 0) or if you should archive and re-create a new announcement (if view count is > 0)

There will be a red bubble counter on the feedback button. The number in the bubble indicates the new and outstanding feedbacks. The management will also receive an email for every new feedback received.

Once the management have replied the new feedback, it will immediately move to in progress. Only the feedbacks that are in “In Progress” can be resolved. Pro Tip: Feedback cannot be resolved without a reply

When the resident replied, there will be an alert that says “New Reply”

Residents may place their queries and feedback via the iCondo app. Please advise the resident to select "iCondo Technical Support". We will receive a copy of their feedback and reply to them directly.

Admin booking is booking made by the management. For example: Council meetings There are NO booking quotas There are NO payments & deposits needed Note: Admin Booking should NOT be used to process manual bookings for residents (please refer to user booking)

User booking is a booking made by the management to process manual bookings on behalf of residents. User booking will take into account quota allocation of the unit This is for residents who do not want to book facilities via the app Resident must have an existing iCondo account Please collect booking fee, deposit and issue a physical receipt to the resident. The booking will also be reflected in the iCondo app

The resident would like to change the booking slot, how can I help? If you would like to enable the feature to allow residents to edit their bookings via the icondo app, please email ray @icondo.asia of the request. Please include the name of the facility and the number of times, a resident is able to edit. If you do not allow residents to edit their existing booking via the app, the management team is able to assist by following the steps below: Once the booking has been edited, the new time slot will be reflected in the user’s iCondo app and an email confirmation will be sent to the resident of the successful change. Pro Tip: When the booking slot has commence, the management team will no longer be able to edit user’s booking.

The iCondo system will require the management team to confirm the action by entering your unique password. This is to ensure that the booking will not be canceled by mistake.

When the cancel button disappears from the app, it usually means that any such cancellation would release the booking slot for other residents to book but their quota will not be refunded as per the cancellation policy of your estate The cancel button disappear xx number of days/hour/mins before the booking slot based on the condo’s cancellation policy. When the MA cancel for the resident, the slot will be released for other residents to book. The resident’s quota will not be given back as per the cancellation policy of your estate.

All booking fee refunds will have to be done by the management office. To refund the resident’s booking fee, click on payment->cancelled booking->filter the unit number->check the cancelled hours( to determine if the resident is entitled to the refund) -> click on refund. Please note that the booking fee will only be refunded 5 to 10 working days after MA clicks on refund.

" Oops ! The management has disabled your access to book facilities" When resident receive this error message, it means that their resident box is not ticked. The resident box can be found in Unit Log. Once the box is ticked, the resident will be able to book facilties. Note: Only tick the resident checkbox if the user is a RESIDENT.

Resident checkbox is to indicate whether the user is staying in the estate. When the box is ticked, it means the user is a RESIDENT and therefore is able to book facilities. When the box is unticked, it means the user is NOT a RESIDENT and therefore is unable to book facilities. The resident box can be found in Unit Log.

Management should follow their SOP when approving the application forms. If the application form submitted is lacking documentations, MA may reject the application and fill in the reason for rejection. Residents will then be able to see the reason for rejection and re-submit their application.

Kindly contact ray@icondo.asia and let us know what the pop-up message. We will further investigate the problem and get back as soon as possible.

Kindly click on “Not Approve” and enter the reason of rejection.

Add remarks if you have any additional notes for the online form. Add serial number if there is any car label details.

You may filter the application-> click on view to see the application-> click on the printer icon

Please note that payment will only be charged once the management has approved their online application.

Please note that deposits are a "hold" on the nominated credit and debit card. The deposits are not transacted or deducted. If there are no damages after the event or moving date, the Management will be able to release the deposit. When deposits are released, the resident will not see a deposit amount credited in their bank statement as it was only a "hold". The deposit amount was never deducted from their nominated debit or credit card.

Once the booking has been cancelled, the deposit will automatically be released.

Yes. There is a 2.4% transaction charge that will be borned by the resident. The resident would be able to see the additional amount when he pays through the app. Kindly contact ray@icondo.asia if you would like this feature to be activated in your estate.

Click on payment->MCST payment, you will be able to see the list of residents who made MCST payment through the app.

Residents will be able to convert their recurring expenses into miles, rewards and cashback if they have credit cards with good rebates. Residents will have to check their credit card rewards for more information.

The transaction reports can be found in the backend leia system end of each month. To export the report, click on payment-> payout -> choose the report -> click on “export to csv” to see it in excel format or click on view to see the preview report.

Payout reports is a breakdown of all the received from bookings of facility, online forms and management fees. Payout reports are available on the 30th of each month.

Payout reports will itemised all payment received during the month from facility bookings, mcst fees, online forms. It will also show all the refunds processed. The amount credited into your bank account should tally with the payout amount. Note: To ensure that monies are credited into mcst bank account by the 30th of each month, there will be a cut-off date about 7 days before. All transactions occurred during this month will be reflected in the following month’s payout report

When the refunds made by the management is MORE than the payments received from residents, NO payout report will be generated. Note: If you have checked and this is not the case, kindly contact ray@icondo.asia

A copy of the electronic receipt will be sent to the HQ once payment has been successful. Note: If you HQ did not receive the electronic receipt please contact ray@icondo.asia to update on the correct email to use.

If a contract has been entered, 3 months before the contract expiry, you will receive an email reminder. Pro Tip: List of expiring contracts will also appear in the iCondo report

Get quotation is an easy way for your to Request For Quotation from a list of vendors. The list of vendors on the iCondo platform is contributed by condos within our network. They have not been vetted by iCondo and MA's should exercise care and judgment when engaging their services. If you have an exemplary vendor you wish to contribute, please email feedback@icondo.asia and we will be able to add this vendor to the appropriate category.

Step 1: Click on “get quotations” Step 2: Select a sub-category Request for quotations can be easily done via LEIA in the form of email by clicking “Type EMAIL message” or by SMS by clicking on the “ Type SMS Message” Pro Tip: It is recommended that all quotation are sent via email. A copy of the RFQ will be sent to MA’s email for records. Pro Tip 2: The list of vendors are shared by the network of condominiums

He will be able to change his password using the iCondo app under settings ->change password.

For changes to account details, please contact the Management office. It can only be updated through LEIA.

Residents can use any debit or credit card to make payments.

Deposits are only an authority to charge and will not be reflected on the bank statement. This means that the deposit is not charged to the card unless the deposit is forfeited by the management.

To switch off notification from social functions such as garage sale or chatterbox, click on settings -> notification settings. Residents will be able to customize the setting from there. Blue means it is switched on and residents are able to receive the notification. Grey means that the notification has been switched off. Note: residents will not be able to switch off anything that comes from the management because anything that comes from the management is deemed as important.

Residents can make payment via using a debit or credit card. However, the payment will only be charged once the application form has been approved by the management.

No, only the Management Team and the resident placing the feedback will be able to view the feedback. All feedback placed on the iCondo app are easily tracked and update

iCondo VRMS is connected to iCondo App so residents can get notifications of visitor arrivals, send invitations (pre-register guests) and pre-register contractors as part of various iCondo online permit applications (movers, delivery, renovations and etc) MA backend can view in real time all vehicles and visitors entering and exiting the estate (time stamp, visitor categories, photos, and etc) Council can access visitors reports Plug and play wireless cloud solution (no hacking, no messy cables, no onsite servers and computers) Perpetual monitoring of vehicles entering and exiting the estate to ensure that when Security Guards fail to register vehicles, these unregistered vehicles are recorded and flagged to the MCST

If you do not find the resident vehicle listed under the whitelist, the following could be the reason: vehicle registration has not been approved by the management. if vehicle registration is still pending MA’s approval (please check online forms and filter vehicle registration to view list of pending applications) if you could not find the resident’s vehicle registration, kindly advise the RESIDENT to register their vehicle via the ONLINE FORMS section of the app

Pro Tip: If the coach tries to enter after the end date (expiry date), a pop- up message will appear to obtain a new coaching permit from the MA office.

Pro Tip: If you would like to ban a vehicle for a period of time, please enter the start and end date. You can use this feature for visitors or contractors that has violated the by laws of the estate to prevent them from entering. If a banned vehicle tries to enter the estate, there will be a pop - up message on the security’s tablet (as shown)

The barrier will automatically open for ALL VEHICLES ON THE WHITELIST, YELLOWLIST AND PRE-REGISTERED VEHICLES BY RESIDENTS.
 Even though service vendors have been pre-registered (by MA or by residents), the BARRIER WOULD NOT AUTOMATICALLY OPEN. When a pre-registered service vendors enter the estate, a pop-up of the vendors information will appear and once the security personnel has verified the information and click on “select”, the barrier will open. Pre-registered Contractor When service vendors tries to enter the estate and they have not been approved by the management team, a pop-up on the tablet will appear indicating to the security personnel that this vendor has not obtain the necessary permit or approval. The barrier will not open for these vendors. NON Pre-registered Contractor

When a guest arrives, the resident will receive an in-app notification and they will be able to view the guest registered. If the resident is not expecting the guest, they can alert the security guard by clicking on the call security button and turn the guest away. On the VRMS tablet, the security guards are reminded to input accurate block and unit number. The Managment team can follow up and view the visitor log. Management team can check the guest’s details; the time they entered, time they left the estate, and raise this to the security team to be vigilant.

Please check if the resident’s vehicle details is registered on iCondo whitelist. iCondo whitelist are approved vehicle registration online forms submitted by the residents.
 If there was no result found after filtering and searching, kindly advise the RESIDENT to register their vehicle via the ONLINE FORMS section of the app IF the vehicle is in the whitelist, kindly contact SARA via Whatsapp with the details of the vehicle and attempted entry time

Restart the tablet by pressing and holding down the power button and volume down button. Upon rebooting, ensure that the tablet is connected to a working internet, either via 4G SIM Card or Wifi.


iCondo makes frequent updates to continually improve and maintain the system. These updates could be a tablet software update or an iCondo VMS App update. For any iCondo App updates, SARA, our VRMS support will send a Whatsapp to inform you of it or there will be a pop - up message on the tablet to update the app. When there is a pop- up message appearing on the tablet, the security team can click on the update button to update the iCondo VRMS app. However, if the security team wasn’t able to click on the update button when it appears, MA will need to assist. Step 1: Exit Kiosk Mode by rapidly tapping on the screen 7 times, key in the pin and select disable kiosk mode (refer to VRMS Training Guide if needed) Step 2: Go to Google Play Store Step 3: Use the search bar and type in iCondo VRMS Select iCondo VRMS Step 4: Click on the update button to update the iCondo VRMS app Step 5: Once the update is completed, click on “Fully Single App Kiosk” to lock the tablet again.

When you receive prompts to update the tablet software, please proceed with the following steps: Step 1: Exit Kiosk Mode by rapidly tapping on the screen 7 times, key in the pin and select disable kiosk mode (refer to VRMS Training Guide if needed) Step 2: Go to Settings Step 3: Tap on Software update Step 4: Select Download and install Step 5: Once the update is completed, click on “Fully Single App Kiosk” to lock the tablet again.